Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please document the issue with photos and include this information in your return request. Items that have been used or altered in any way are not eligible for return.
How to Request a Return
To start a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to process your request and provide you with the necessary information.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If you receive a refund, the cost of return shipping will not be deducted from your refund unless the return is due to our error.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delays. Follow the return process outlined above for the original item.
Non-Returnable Items
Certain items are non-returnable, including but not limited to gift cards, downloadable software products, and items marked as final sale. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide clarity on the returnability of specific items.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Thank you for shopping with us and for your understanding of our policies.